​The Art of
Hospitality whispering

DELIVERING UNPARALLELED BOUTIQUE EXPERIENCES

Our Story

We are seasoned boutique hospitality connoisseurs who met in 1998, working together at The Haciendas in Mexico —  a joint venture project under the management company GHM Hotels & Resorts, a sister company of Amanresorts.

We have reunited to created TD Hoteliers. Our mission is to conceptualize, plan and execute truly unique boutique hotels by crafting world-class hospitality for owners and companies who share our mission of quality and excellence.

Project Development & Pre-opening support

We provide bespoke advisory services for hospitality projects creating the concept, philosophy & guest experience, setting the service standards and reviewing and giving recommendations for the Master plan and design.

We lend technical guidance and assistance during the pre-opening within the agreed development and design programs and will advise owners and their consultants on the standards, aesthetics, services, and systems necessary to achieve the defined concept and level of service standards set.

We assist formulating the pre-opening plans and schedules to guide all parties until opening of the hotel.

Business plan & Company organization

We develop the business plan for the project detecting the opportunities, risks and challenges to help to realize its full potential.

We set up the management structure and guide for the overall operations of the property, defining all the departments and establish procedures and standards of operations.

We assist the operations team in the implementation of the standard operating procedures set and review services and scopes.

FINANCIAL & LEGAL CONSULTATION

We have access to a network of experts in the fields of finance and legal aspects to serve your project.

Branding & positioning

We define the branding & positioning and develop a branding philosophy based on the vision of the owner for the project, the design, the concept, the guest experience, the location and the targeted markets.

We perform brand standards review in site visits during the pre-opening phase and also after opening.

“Delivering unparalleled boutique experiences that become successful businesses.”

Marketing

• social media management • promotional material design & production • content development • collateral website e-commerce• marketing communication • public relations • database engagement • marketing events • emphasize brand’s DNA • digital marketing • press releases • marketing events • e-newsletter • database analysis •

We conceive a marketing plan that will be based on the marketing philosophy brand experience of the property.

We craft content with a strong sense of identity of both the property and the destination and will recommend events focusing on history, art, fashion and music and other connections relevant to the property and destination.

We work with experts in the field, to create websites, promotional materials, direct email campaigns, and social media and digital marketing campaign strategies and services.

We prepare tailor-made plans to obtain adequate media exposure in the targeted markets and recommend public relations representation to achieve the targets.  We accompany journalists on their press visits.

We arrange for photographers and assist them in ensuring photo shoots that will enhance the positioning and essence of the property.

SALES

• sales strategies • sales representation • trade shows • strategic partner events • management booking engine • OTA• GDS • review, analysis and strategy • revenue & reservations management • build-up of relationships with potential trade partner • direct sales to customers •

We develop sales strategies that are comprehensive but feasible to implement for a boutique property.

We establish introduction to potential buyers in the global market looking for experiential travel and recommend possible participating in luxury trade shows (ILTM, PURE) either individually or through representation.

We identify and propose sales representatives or representation companies in the targeted markets. 

We define specific strategies to reach direct customers in line with the marketing plan.

We assist in setting up management of sales channels (digital marketing management booking engine, OTA, GDS) with a concentration on performance and developing reservations & revenue management strategies and procedures.

Human Resources, Training & Coaching

We assist in the complete process of recruiting and hiring of staff, (complete process from talent identification, screen and assessments, interview and select, offer and hiring).

We provide guidance in the establishment of policies and procedures (company mission, rules and regulations, staff book, incentive program (based in KPI’s).

We develop talent through training and coaching (introductory, art of hospitality and guest philosophy, foundation and core, cross cultural, supervisor and management development, result oriented & financial hotel management, technical).

We offer individual tailormade coaching upon request.

Service Auditing

We perform audits that identify specific flaws in service and analyze what its consequences are for customer satisfaction and the financial performance. 

We offer solutions to improve work processes and offer coaching that will specifically address the diagnosed service pitfalls.

Repositioning, overhaul, restoration

We service existing properties in need of an overhaul, restoration, repositioning and/or relaunch.

Guest minded

We work to put the most genuine and sublime guest experience above all else and develop attainable management tools for the implementation of the defined service concept.

Tailormade

Our goal is to conceive a unique identity for each property and our proposals are fully customized based on the vision of the client and in conjunction with the project’s location, surroundings, design, configuration and physical attributes.

Values

Environmental & cultural
heritage sensitive

We are committed to supporting any local effort for conservation of natural and cultural resources and community development. 

All our proposals embrace these values, not only because of our own commitment but also because sustainability is a must today and our clients expect it. We regard them as an opportunity to provide the project with a distinct personality and business concept. 

Hacienda San Jose & The Haciendas

“Best New Hotel Worldwide” award from Conde Nast Traveler

“Tourism for Tomorrow” award from the World Travel & Tourism Council

Hospes Palacio de Bailio

“Best General Manager Worldwide” runner up in Hospitality Awards Paris

Amanpulo

“Best Beach Resort Worldwide” Gallivanters Guide

“Best General Manager Worldwide”, 7th position in Gallivanter’s Guide

Rosas & Xocolate Hotel and Spa

The Best Urban Hotel” in all of Mexico by Food & Travel Magazine

Cuixmala

“Mexico’s Leading Beach Resort”nomination, Conde Nast World Traveler Award

WHO WE ARE

The Founders

We have created TD HOTELIERS, with the mission to use our rich, professional knowledge and versatile experiences to create customized concepts for discerning clients who desire to develop properties with their own unique identity.

We are seasoned boutique hoteliers who offer and implement custom-made business solutions and services to our international clientele. 

Our international, comprehensive hotel management experience gives us a polished global perspective of the hospitality industry which we apply in our comprehensive proposals.

Our international exposure to the innovative and luxury segment of the hospitality industry has provided us with the capacity of developing concepts with a unique identity for each project.  We embrace the integration of the geographic, historic and cultural surroundings, the design, the ambiance and the guest experience and always with great attention to details.

Veronique Timsonet

Belgium born, raised in a multi-cultural environment, trilingual Veronique is passionate about travel and discovering new cultures.

Holds a Bachelor’s degree in economics, Master’s degree in art history and archaeology with postgraduate studies in Literature & Pre-Hispanic cultures. After working four years as an archaeologist in the sites of the Mayan World, Veronique’s first exposure with luxury hotels was as Training Manager at the Hyatt Regency in Merida Yucatan.

In 1998, she was hired by GHM Hotels & Resorts, a sister company of Amanresorts, to direct the restoration project and opening of a historical hacienda in Mexico. Veronique was part of creating a total new hotel concept which offered an integrated unique guest experience. It received the “Best New Hotel Worldwide” award from Conde Nast Traveller.

During her seven years at Hacienda San José, Veronique actively participated in the neighboring community programs run by the Foundation of the Haciendas. For achieving the arrival of a new prosperity to the region, the foundation received the “Tourism for Tomorrow” award from the World Travel & Tourism Council in 2005.

When Starwood Luxury Collection took over The Haciendas from GHM in 2001, Veronique was appointed Regional Quality Manager, ensuring implementation of the innovative guest experience standards of operations across all properties through structured training programs.

Her career then brought her to Spain where she was in charge of another exceptional

restoration project and hotel opening by the Hospes Hotel Group, The Palacio de Bailio in Cordoba. The property was not only a destination in itself, as it was a hotel inside a museum, it promoted a unique experience alongside the rich culture and interesting sights of its destination Cordoba.  It was recognized by the city as a factor for the growth of visitors to its city.  Under her eight years of management, Veronique was runner up for the category of “Best General Manager” in the 2009 prestigious Hospitality Awards held in Paris.

Veronique was further part of the acquisition process by Hospes of the Hotel Lancaster, Paris, (including “La Table du Lancaster” in collaboration with Michel Troigros- 3 Michelin stars) and led the smooth transition and implementation of Hospes Hotels standards and procedures.

In 2015, Hospes asked Veronique to take over the management of its flagship property the Hospes Maricel & Spa Mallorca. For three years Véronique successfully managed the small palace that is one of Mallorca’s most iconic hotels and has a 500 m2 Spa operated under the brand “Cinq Mondes.” Under Veronique’s helm, the palazzo, dating from the 19th century, underwent an important restoration by the renowned architect Tomas Alia, bringing back the elegance that always has surrounded the Maricel.

Through her senior management positions in different countries and settings, Veronique achieved to make every property she managed into a financially successful enterprise of international recognition.  A dedicated and passionate hotelier, she excels at developing projects with a vision for the future by using her great sense of style, eye for detail and her keen business skills.

Marieke Dijkhuis

Marieke, a seasoned, multilingual hospitality expert with over 25years experience in the luxury and innovative hotel industry, has assumed top management roles in renowned hotel groups such as Amanresorts, GHM Hotels & Resorts and Design Hotels. 

General Manager from age 31, she has obtained extensive international experience having worked at some of the world’s most reputed properties and projects in a wide variety of locations from cosmopolitan cities to remote islands in Switzerland, Spain, The Netherlands, Thailand, The Philippines, Vietnam, Brazil, Mexico, Uruguay, Peru and Morocco.

Business minded and a skilled sales and marketing strategist, Marieke positioned or repositioned the majority of the properties and projects under her responsibility and worked closely with key players of the international luxury travel industry.

Working with visionaries Adrian Zecha (founder of Amanresorts) and Claus Sendlinger (Founder of Design Hotels) exposed her to new hospitality concepts and management styles such as the“Aman Philosophy” which is all about creating the ultimate guest experience made possible by ultra-dedicated staff who provide unparalleled personalized service. At Design Hotels, she became familiar with their innovative marketing of new concepts such as the “Made by Originals” campaign that embraces a human-centric concept emphasizing the people behind the hotels.   

Through her working periods at the remote island resort Amanpulo, the Haciendas in the Yucatan and Cuixmala, the 30,000acre private natural reserve founded by the late Sir James Goldsmith, she participated in nature preservation and local community projects. In the Yucatan, Marieke founded “Manos Mayas,” a self-sufficient small company that created a means of income for handicapped artisans by producing and promoting new designs handmade by the artisans.   

Marieke, Dutch born, is a graduate of EHL, the Hotel School of Lausanne, Switzerland and the Cordon Blue Cooking School, Paris.    

The wealth of experience and Marieke’s passion for genuine guest service integrated into any form of hospitality that embraces original and personalized concepts led to the formation of the partnership Td Hoteliers.

The Founders

We have created TD HOTELIERS, with the mission to use our rich, professional knowledge and versatile experiences to create customized concepts for discerning clients who desire to develop properties with their own unique identity.

We are seasoned boutique hoteliers who offer and implement custom-made business solutions and services to our international clientele. 

Our international, comprehensive hotel management experience gives us a polished global perspective of the hospitality industry which we apply in our comprehensive proposals.

Our international exposure to the innovative and luxury segment of the hospitality industry has provided us with the capacity of developing concepts with a unique identity for each project.  We embrace the integration of the geographic, historic and cultural surroundings, the design, the ambiance and the guest experience and always with great attention to details.

Veronique Timsonet

Belgium born, raised in a multi-cultural environment, trilingual Veronique is passionate about travel and discovering new cultures.

Holds a Bachelor’s degree in economics, Master’s degree in art history and archaeology with postgraduate studies in Literature & Pre-Hispanic cultures. After working four years as an archaeologist in the sites of the Mayan World, Veronique’s first exposure with luxury hotels was as Training Manager at the Hyatt Regency in Merida Yucatan.

In 1998, she was hired by GHM Hotels & Resorts, a sister company of Amanresorts, to direct the restoration project and opening of a historical hacienda in Mexico. Veronique was part of creating a total new hotel concept which offered an integrated unique guest experience. It received the “Best New Hotel Worldwide” award from Conde Nast Traveller.

During her seven years at Hacienda San José, Veronique actively participated in the neighboring community programs run by the Foundation of the Haciendas. For achieving the arrival of a new prosperity to the region, the foundation received the “Tourism for Tomorrow” award from the World Travel & Tourism Council in 2005.

When Starwood Luxury Collection took over The Haciendas from GHM in 2001, Veronique was appointed Regional Quality Manager, ensuring implementation of the innovative guest experience standards of operations across all properties through structured training programs.

Her career then brought her to Spain where she was in charge of another exceptional

restoration project and hotel opening by the Hospes Hotel Group, The Palacio de Bailio in Cordoba. The property was not only a destination in itself, as it was a hotel inside a museum, it promoted a unique experience alongside the rich culture and interesting sights of its destination Cordoba.  It was recognized by the city as a factor for the growth of visitors to its city.  Under her eight years of management, Veronique was runner up for the category of “Best General Manager” in the 2009 prestigious Hospitality Awards held in Paris.

Veronique was further part of the acquisition process by Hospes of the Hotel Lancaster, Paris, (including “La Table du Lancaster” in collaboration with Michel Troigros- 3 Michelin stars) and led the smooth transition and implementation of Hospes Hotels standards and procedures.

In 2015, Hospes asked Veronique to take over the management of its flagship property the Hospes Maricel & Spa Mallorca. For three years Véronique successfully managed the small palace that is one of Mallorca’s most iconic hotels and has a 500 m2 Spa operated under the brand “Cinq Mondes.” Under Veronique’s helm, the palazzo, dating from the 19th century, underwent an important restoration by the renowned architect Tomas Alia, bringing back the elegance that always has surrounded the Maricel.

Through her senior management positions in different countries and settings, Veronique achieved to make every property she managed into a financially successful enterprise of international recognition.  A dedicated and passionate hotelier, she excels at developing projects with a vision for the future by using her great sense of style, eye for detail and her keen business skills.

Marieke Dijkhuis

Marieke, a seasoned, multilingual hospitality expert with over 25years experience in the luxury and innovative hotel industry, has assumed top management roles in renowned hotel groups such as Amanresorts, GHM Hotels & Resorts and Design Hotels.

General Manager from age 31, she has obtained extensive international experience having worked at some of the world’s most reputed properties and projects in a wide variety of locations from cosmopolitan cities to remote islands in Switzerland, Spain, The Netherlands, Thailand, The Philippines, Vietnam, Brazil, Mexico, Uruguay, Peru and Morocco.

Business minded and a skilled sales and marketing strategist, Marieke positioned or repositioned the majority of the properties and projects under her responsibility and worked closely with key players of the international luxury travel industry.

Working with visionaries Adrian Zecha (founder of Amanresorts) and Claus Sendlinger (Founder of Design Hotels) exposed her to new hospitality concepts and management styles such as the“Aman Philosophy” which is all about creating the ultimate guest experience made possible by ultra-dedicated staff who provide unparalleled personalized service. At Design Hotels, she became familiar with their innovative marketing of new concepts such as the “Made by Originals” campaign that embraces a human-centric concept emphasizing the people behind the hotels.

Through her working periods at the remote island resort Amanpulo, the Haciendas in the Yucatan and Cuixmala, the 30,000acre private natural reserve founded by the late Sir James Goldsmith, she participated in nature preservation and local community projects. In the Yucatan, Marieke founded “Manos Mayas,” a self-sufficient small company that created a means of income for handicapped artisans by producing and promoting new designs handmade by the artisans.

Marieke, Dutch born, is a graduate of EHL, the Hotel School of Lausanne, Switzerland and the Cordon Blue Cooking School, Paris.

The wealth of experience and Marieke’s passion for genuine guest service integrated into any form of hospitality that embraces original and personalized concepts led to the formation of the partnership Td Hoteliers.

“Veronique has unique qualities that enable her to turn dreams into reality and success, even in the most ambitious projects. She inspires and compels the people around her to do their best, creatively driving a business to profitability. She can equally transform a small hotel or property into a charming and glamorous destination.”

Antonio Perez Navarro, Member of the Board of Advisors at SII Concatel and Founder of Hospes Hoteles.

“Veronique Timsonet is a pleasure to work with. She is the quintessential professional: a natural leader, highly efficient and a good organizer. She has a talent for inspiring both her team and her clients.  What makes her stand out is her unique sensitivity for attention to details. Her high quality standards combined with her natural creativity have resulted in successful marketing, increased sales and unique positioning for the Hospes brand.”

Michael Prüssner, Owner of MUSE, a Lifestyle and Hospitality consultancy enterprise ( formerly Director of Sales Europe Design Hotels)

“Veronique’s superior organizational skills, her exquisite eye for detail and her tireless engagement with our clients significantly enhances their holiday experience at our property. It is an absolute delight to work with her and ensure a service offering tailored to each client’s expectation throughout their stay. “

Uta Werner, General Manager Son Moragues

“Marieke did an outstanding job leading the project team. Her input, especially in creating the concepts of the new Club House’s restaurant, deli, retail shop and catering services were invaluable.”

Michael Sagild, Principal & Managing Director, Sagild & Associates

“Marieke is a “bespoke” leader. She motivated me and my colleagues on a daily basis to think creatively and work as a close team. She dealt with the extremely challenging operations and logistics of our vast and complex property and its 350 employees, bringing about the changes that made a significant difference for the operations and the guest experience.“

Miguel Cirne Azeredo, General manager, Norden Travel, Ziahe County, China.

“Marieke displayed very strong skills in building up relationship with corporate clients, government bodies as well as the travel trade. This resulted very quickly into business deals. Marieke developed a very strong network both in Geneva and in the various markets she was in charge of. Later on, we crossed paths many times, working for the same company (Amanresorts) or in same locations. I have always been impressed by Marieke energy, dedication and professionalism. She is a people person and is always thinking out of the box. She is a great hotelier! “

Blaise Montandon, General Manager, Four Seasons, Marrakech, Morocco

“Marieke is a true professional who has always been a bespoke ambassador of any of the properties I put in her in charge of ensuring our discerning clientele receive the exceptional level of service they expect. She is an outstanding host and her natural manners and great flair will always be appreciated by both guests and staff. During project development and pre-opening periods, Marieke displayed to have a very creative mind for conceptualizing and a sharp mind for the business side of projects especially in the field of sales and marketing strategies. One aspect that sets Marieke apart from many of her peers is that she is capable of tackling the most difficult tasks and deal with complicated issues and get it done.”

Adrian Zecha, Chairman Azerai and Founder of Amanresorts & GHM Hotels and Resorts

I had the privilege to collaborate on challenging projects with Veronique who is a delight to work with. She excels at structuring successful group works displaying a great human insight to achieve the goals and tasks to be performed. Her continued and detailed focus on the guests experience is of significant importance to staff development in the hospitality industry.”

Paulo Bojórquez, Corporate Director of Human Resources in Sandos Hotels & Resorts

BOUTIQUE concepts made with love
that people will love

LET’S CONNECT

Tel. +34 688 907 006

Tel. +34 645 666 317

Email: contact@tdhoteliers.com

Palma de Mallorca,
Balearic Islands, Spain